Employee Experience

Summary

Best Buy Employee Experience Strategy
Lead employee-driven research methodologies, defining service-design strategy: interviews, ethnography, focus groups, surveys.

• Research and define enterprise strategy for new primary employee communication opportunities: push-notifications.

• Lead employee-driven research methodologies to define service and operational strategy: interviews, ethnographic observations, discovery activities, surveys.

• Facilitate collaborative research planning/scoping sessions with product teams aligning direction and hypotheses of research/product/enterprise efforts between researchers, designers, product owners, IT and business partners.

• Create and define journey-maps of Geek Squad workflows and product integrations to support business and IT partners in strategic prioritization of employee experiences; consolidating over 18 different applications into one.

• Conduct multi-market ethnographic research with employees to identify opportunities for operational re-design: Dallas, TX; Los Angeles, CA; Boise, ID; Minneapolis, MN.

• Define direction and strategy of large-scale employee experience re-design

Me and the FREE upgraded rental car I got while doing field work with Los Angeles stores.

My colleague and I in Texas for research and also to find a good hat.

Visited the valleys of Idaho and the Boise market for employee ethnography.

Confidential!

In order to see my work with Best Buy, you will need to contact me. (Due to the sensitive nature of this work as it is deeply related to the enterprise direction for employee solutions.)

But, I would be happy to discuss it further if you’ll be in touch!

edeuclide@gmail.com